Get presales in your inbox – not the spam folder

You joined our newsletter to receive presale passwords – make sure they get to your inbox safely.

Since your Email Service Provider uses one or more spam filters we ask that you add us to your trusted list of senders, contacts or address book. All also known as “Whitelisting“. We want you to receive the emails we send to you to help you get tickets during presales.

First – If you do not see an email from WiseGuys in your Inbox, our message(s) might have mistakenly been sent to your spam folder. Please open your spam folder look for a message there. Find one from WiseGuys, open it and mark it as “not spam”.

Next, continue reading for instructions for your specific email provider to ensure that our presale passwords never get sent to spam ever again.

Instructions for major email service provider & apps

GmailHotmailOutlook.comYahooAOL Webmail
Mail for OSXThunderbirdOutlookiCloud or MAC.com Mail


Is your email client or spam filter not listed?

If email from WiseGuys is being filtered, try adding wiseguy@tmpresale.com to your Address Book, Contact list or Safe Senders list.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask them “How do I whitelist wiseguy@tmpresale.com“.


 

Gmail

To make sure our email gets delivered to your Inbox, you must add the email address wiseguy@tmpresale.com to your contacts list.


WiseGuy <wiseguy@tmpresale.com>
   (2 minutes ago) < | V
  Reply
  Forward
  Filter messages like these
  Print
  Add WiseGuy to Contacts list
  Delete this message

    1. – Open the email from WiseGuy.
    2. – Click the drop down arrow next to “Reply” in the upper right side the email from header.
    3. – Click the “Add WiseGuy to Contacts List” from the list that appears.
    4. – You will now see WiseGuy appear under the link “Contacts” on the left side of the page.

 

 Gmail   v

Gmail

Contacts
Tasks

 

  1. – Click the “Gmail” icon on the top left Gmail.
  2. – Click the link “Contacts” and then in the “Search Contacts” form field type: WiseGuy.
  3. – Now you can select to move WiseGuys to a contact list of choice and edit any details.

Report as “Not Spam”

  1. – Check your Gmail Spam Folder
  2. – If you see the email from WiseGuy: Open the Email
  3. – Click the button on the toolbar, labeled “Not spam”.

Go back to top


 

Gmail Tabs

  1. – If you are using Gmail Tabs such as ‘Promotions’ please open your Promotions tab in Gmail.
  2. – If you find an email from WiseGuy in your Gmail Promotions tab: Please…
  3. – Grab and drag the email to the Priority Inbox Tab.
  4. – After doing so, you will receive an alert like the one below at the top your Gmail toolbar: 
    The conversation has been moved to “Primary”

    Do this for future messages from wiseguy@tmpresale.com? Yes

     

  5. – Click Yes in the yellow alert box at Gmail, after dragging our email to the Priority Inbox Tab
  6. – This way and you will always see WiseGuy in your Primary Inbox tab…

Go back to top


 

AOL Webmail

To make sure our email gets delivered to your AOL Inbox, you must add wiseguy@tmpresale.com to your Address Book.

If you find WiseGuy in your spam folder, please open the email and click “Not spam” on your Inbox toolbar.

  1. – Open the email from WiseGuy
  2. – Click the “show details” link next to WiseGuys in the From field.
  3. – Move your mouse over or tap wiseguy@tmpresale.com to show the menu.
  4. – Click or tap “Add contact” in the menu displayed.
  5. – Add WiseGuys to the name fields
  6. – Click “Add contact”

 

If using AOL web mail replying to an email from WiseGuys will also work.

Email from that Domain will now be delivered straight to your Inbox.

Go back to top


 

Yahoo! Mail

If you’re not receiving email you are expecting, there are two things you can do:

  1. – Use the “Not Spam” button in your Bulk folder.
  2. – Create a filter to automatically send email from certain Domains to your Inbox. This is the only way to really ensure delivery.

Report as “Not Spam”

  1. – Check your Yahoo! Bulk folder
  2. – If you see the email from WiseGuy, open our email and click or tap the “Not Spam” button on the toolbar.
  3. – This does not guarantee that your mail will be delivered in the future, but it does help.

Create a Filter To Ensure Delivery

  1. – Move your mouse over or tap the “Gear” icon in the top right navigation bar.
  2. – Select “Settings” from the list that drops down.
  3. – Choose “Filters” located on the left side of the page.
  4. – Click the “Add” button on the Filters page.
  5. – Create a name such as “Whitelist” in the “Filter name” field.
  6. – In the “From” field leave the default “contains” selected.
  7. – Enter our email address wiseguy@tmpresale.com in the text box next to “Contains…”
  8. – Choose the destination folder to which you would like the message delivered. For example: Inbox.
  9. – Click or tap “Save…”
  10. – You will see in the next screen -Deliver to “Inbox” if From contains “WiseGuy”-
  11. – Click or tap “Save” on this screen.
  12. – You will be returned to your Yahoo! Inbox.

Go back to top


 

Outlook.com

Previously Hotmail, Live Mail, Windows Live and MSN…

In the new Outlook.com you must click the “Wait it’s safe” link if you find emails mis-identified as spam.

IMPORTANT: Entering the email contact in the address book or contacts no longer whitelists the sender.

To ensure messages from specific email addresses (such as wiseguy@tmpresale.com) are not sent to your Junk Email folder, you can do one of two things:

  1. – Check the “Junk” folder if you do not see the WiseGuy email in your Inbox:
  2. – Open the email from WiseGuys
  3. – Click the “Wait it’s safe” link

WiseGuy (wiseguy@tmpresale.com)
To: you@outlook.com

Microsoft SmartScreen marked this message as junk and we’ll delete it after ten days.

Wait, it’s safe! | I’m not sure. Let me check

How to manually add WiseGuys to your Safe List on Outlook.com

    1. – Click gear icon on the top right.
    2. – Select “Options” in the drop down list.
    3. – On the Options page under “Preventing junk email” click “Safe and blocked senders”
    4. – Click the link “Safe senders” on the next page.
    5. – Enter the email address wiseguy@tmpresale.com in the text box.
    6. – Click “Add to list”
    7. WiseGuy will now be added to your list of “Safe senders”
    8. – Emails added to your “Safe senders” will not be delivered by mistake to your “Junk” folder.

Go back to top


 

Microsoft Outlook 2003 (or higher)

    1. – To add WiseGuy to you list of “Safe senders” on Outlook:
    2. – Right click our email in your Inbox email list pane.
    3. – On the menu displayed move your mouse over or tap “Junk”
    4. – Click or tap on “Never block sender” in the menu that rolls out.
    5. – The resulting popup will say:
    6. – “The sender of the selected message has been added to your Safe Senders List.”
    7. – Click or tap “OK”

To add wiseguy@tmpresale.com to address book:

    1. – Open an email from WiseGuys (wiseguy@tmpresale.com)
    2. – Right click on the from address
    3. – Choose “Add to contacts” option

Now our daily list of presale passwords will always land in your inbox.

Go back to top


 

Mail for OSX

To add WiseGuy to your Address book in the OSX Mail app on your Mac laptop or desktop follow these instructions:

    1. – Find and open any message from wiseguy@tmpresale.com
    2. – If you cannot see one, check the Spam or Bulk Mail folder depending on which version of Mail and OSX you have
    3. – Click on the Message menu at the top of the screen and choose Add Sender to Address Book.
    4. – You can also right-click the sender’s name (WiseGuys) and click on Add to Address Book.

Go back to top


Mail

iCloud

iCloud automatically identifies most junk mail (spam) sent to your @icloud.com address or its aliases and moves the junk mail to your Junk mail folder. If you receive unwanted mail, you can mark it as junk. Messages marked as junk are displayed with a junk mail icon.

Because email messages in the Junk folder are automatically deleted after 30 days, periodically check the Junk folder for email messages that were marked as junk mistakenly.

To indicate that an email message from WiseGuy isn’t junk:

    1. – Click the Junk folder in the sidebar.
    2. – Select my email message, then click the “Not Junk” button in the top right of the message window.

The message is moved to your Inbox. Subsequent email messages from WiseGuys Presale Passwords will no longer automatically marked as junk.

By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.

Go back to top


 

If you are not receiving email at Earthlink, there are two actions you can take.

  1. – Check the “Suspect Email” folder
  2. – Add to your address book

With Earthlink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the Domain is not in your address book.

Suspect Email Folder

  1. – While in the “Suspect Email” folder, if you see WiseGuy
  2. – Select the “Move to Inbox and Add Contact” option from the pull down menu.
  3. – This will add wiseguy@tmpresale.com to your Address Book for future email delivery assurance.

Address Book Inclusion

  1. – Open the email.
  2. – Click “Add to Address Book” in the email header.
  3. – Use the “Address Book Editor” to verify the sender’s contact details and click “save.”
  4. – Fill in wiseguy@tmpresale.com as the email address of the sender.
  5. – Any mail sent with the same Domain (tmpresale.com) will now be delivered to your Inbox.

 
Go back to top


AT&T

  1. – Open the email message from the sender you want to add to your address book.
  2. – Click on the “Save Address” link (below) next to the “From Address.
  3. – Check the “Add to Contacts” box (below) and click “Save.

Go back to top


 

Comcast

  1. – Please open the email from WiseGuy
  2. – Click on the button at the top left of the email that says:

 

wiseguy@tmpresale.com
+ Add to Address Book

 

  1. – That will open your edit contact screen
  2. – Then click “Save” and you’re all done.

 

Go back to top


Mozilla Thunderbird

  1. – Click the Address Book button
  2. – Make sure the Personal Address Book is highlighted
  3. – Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other
  4. – Under the Contact tab, copy and paste the “From” address, wiseguy@tmpresale.com into the email dialogue box
  5. – Click OK

Go back to top


 

Norton AntiSpam

This problem may happen if wiseguy@tmpresale.com is accidentally added to the Blocked List.

To remove the wiseguy@tmpresale.com from the Blocked List:

    1. – Start your Norton product.
    2. – Click Settings.
    3. – Depending on your Norton product, do one of the following:

For Norton 360:

      • In the Settings window, under Detailed Settings, click AntiSpam.
      • On the Filter tab, next to Blocked List, click Configure.

For Norton Internet Security:

      • In the Settings window, on the Network tab, click Message Protection.
      • Under AntiSpam, next to Blocked List, click Configure.

 

    1. – In the Blocked List window, select the item that you want to remove, and then click Remove.
    2. – Click Apply, and then click OK.
    3. – If you do not find wiseguy@tmpresale.com in the Blocked list, go to next step.

To add wiseguy@tmpresale.com to the Allowed List:

      1. – Start your Norton product.
      2. – Click Settings.
      3. – Depending on your Norton product, do one of the following:

For Norton 360:

        • In the Settings window, under Detailed Settings, click AntiSpam.
        • On the Filter tab, next to Allowed List, click Configure.

For Norton Internet Security:

        • In the Settings window, on the Network tab, click Message Protection.
        • Under AntiSpam, next to Allowed List, click Configure.

 

      1. – In the Allowed List window, click Add.
      2. – In the Add Email Address window, from the Address Type drop-down, select the address type.
      3. – Add wiseguy@tmpresale.com, and then click OK.
      4. – In the Allowed List window, click Apply, and then click OK.

Go back to top


 

McAfee Products

      1. In order to add the friends to whitelist, please open McAfee and click on ‘Web & Email Protection”
      2. Then click on “Anti-Spam”

There you can see various settings. You can change the spam protection level, change filter settings, ect.

  • – Click on “Friends list”
  • – Please add wiseguy@tmpresale.com to your “Friends List” to always allow emails from WiseGuy.

 

Go back to top


 

Trend Micro

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

      1. – Add the sender to the list of Approved Senders
      2. – Decrease the Spam Email Filter Strength

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders

      1. – Open Microsoft Outlook or Outlook Express.
      2. – Click the Spam Mail folder then select the legitimate email detected as spam.
      3. – Click Approve Sender on the toolbar.
      4. – Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength

      1. – Open Microsoft Outlook or Outlook Express.
      2. – Click Trend Micro Anti-Spam then click Settings.
      3. – On the Spam Filter tab, move the slider bar to select a lower filter strength.
      4. – Click OK to save your settings.

Go back to top


 

SpamAssassin

      1. – Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
      2. whitelist_from wiseguy@tmpresale.com
      3. – Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

Go back to top


 

Barracuda Networks

The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email senders so that the firewall will not quarantine future email.

Whitelist Quarantined Senders

      1. – Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
      2. – Locate the email from WiseGuy and the sender email address wiseguy@tmpresale.com that you do not want quarantined in the future. Click on the word “Whitelist,” which is in green print to the right of the email title. This will open your list in a web browser.
      3. – Click the box to the left of the email that you would like to whitelist. At the top of the page, click “Whitelist.” Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains

      1. – Open your web browser. Navigate to your company’s Barracuda firewall homepage.
      2. – Click on the “Block/Accept” tab.
      3. – Choose “Sender Domain Block/Accept.” Enter the Domain name tmpresale.com
      4. – You may enter a comment to remind you why you allowed this Domain. Click “Add.”
      5. – Click your mouse on the “Email Sender Block/Accept” tab. Enter the email address of an individual sender that you want to whitelist, in our case “wiseguy@tmpresale.com
      6. – Include a comment. Click “Add.” In the future, Barracuda will not block emails from WiseGuys Presale Passwords.

Go back to top


 

Most Used Spam Filters

SaneBox

      1. – Open your Webmail or Gmail where you use SaneBox.
      2. – Open your @SaneLater folder.
      3. – If you find an email from WiseGuy or an email from wiseguy@tmpresale.com in @SaneLater…
      4. – Please drag our email to your Inbox folder.
      5. – By doing this you will always get our presale passwords in your Inbox from now on!

Go back to top


 

SPAMfighter

Highlight the email from WiseGuy with the email address wiseguy@tmpresale.com to Whitelist.

Click “More” in the SPAMfighter Toolbar and select “Whitelist”.

Here you can choose if you want to Whitelist the email address wiseguy@tmpresale.com or the whole Domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.

To do this, follow these steps:

      1. – Click “More” in the SPAMfighter toolbar.
      2. – Then “Options”
      3. – Then “Filter settings”
      4. – Then “Blacklists & Whitelists”
      5. – Then “Whitelist email address”
      6. – Then “Import”.
      7. – Select your ‘Address Book’ and click on “Check all”
      8. – Click “Add”
      9. – Click “Apply”

If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want delete addresses, please go to:

      1. – Click More” in the SPAMfighter toolbar.
      2. – Then “Options”
      3. – Then “Filter settings”
      4. – Then “Blacklists & Whitelists”

Cloudmark SpamNet

  1. – Select Cloudmark | Options… from the Cloudmark SpamNet toolbar in Outlook.
  2. – Click Advanced.
  3. – Go to the Whitelist tab.
  4. – Click the Add button.
  5. – Type: wiseguy@tmpresale.com
  6. – Click OK.
  7. – Click OK.
  8. – Click Yes.
  9. – Click OK one last time.

Go back to top


Mail Washer

  1. – Click Tools, then Blacklist & Friends.
  2. – Click Add… on the right, the Friends list side.
  3. – Make sure Plain email address is selected.
  4. – Type: wiseguy@tmpresale.com
  5. – Click OK.
  6. – Click OK.

Go back to top


ChoiceMail

  1. – Open ChoiceMail
  2. – Click on the Senders tab
  3. – Choose “Approve another Sender”
  4. – Type in the sender email address wiseguy@tmpresale.com
  5. – Click on OK

Go back to top


Spam Sleuth

  1. – Select File, then Configure.
  2. – Go to the Friends category.
  3. – Make sure Active is checked.
  4. – Type: wiseguy@tmpresale.com on a line by itself in the entry field.
  5. – Click OK.

WiseGuys is in no way associated with any of the brands, websites or applications mentioned here. All Trademarks are the property of their respective owners and are used only to refer to the products and services offered. If you are a trademark owner and would like to have these instructions updated please contact us.

If you wanted to generate you own whitelist instructions go here – but be prepared to put more work into them.

 

(Visited 320 times, 1 visits today)